Rehm Thermal Systems is a leading manufacturer of reflow soldering systems with convection or condensation and drying and coating systems. The company has been producing energy-efficient manufacturing equipment for the electronics and photovoltaics industry since 1990. We also offer our customers tailor-made applications related to the soldering, coating and hardening of modules.
Headquartered in Blaubeuren, Germany, Rehm Thermal Systems coordinates the activities of 26 locations in 24 countries worldwide.
SMT Service Engineer (m/f/d)
in Korea, Thailand, India, Vietnam, Taiwan
Your key responsibilities
- Install equipment at customer's locations, including equipment with new features, unload components, inspect for damage, assemble, align and test
- Evaluate and diagnose problems and make appropriate repairs. Work with co-workers, customer & field support in isolating and solving problems
- Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems
- Train customers in use and routine maintenance of equipment. Answer customer questions and assist customers in a professional manner
- Act as a resource for users on routine malfunctions. Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures
- Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports
- Prepare written technical reports on an independent basis
- Ensure proper completion of service order with a friendly and cooperative attitude and compliance with regulations
- Prepare and submit necessary periodic and non-periodic reports to Service Manager
- Interface effectively with other departments to resolve customer problems and issues
- Properly maintain spare part inventory, test equipment, tools and technical data documentation
What we are looking for
- 3 years or above of experience working in SMT equipment after sales such as equipment installation, startup, engineer service and troubleshooting (experience in engineering service for Reflow is preferable)
- Good knowledge on machinery software and PLC
- Proficient in MS office software and good speaking, reading and writing English
- Accept frequent business trips and 24*7 on call
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